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How to use ServicePilot

Step-by-step guides to running your trade business - quoting with AI, scheduling the team, getting paid and everything in between.

Basics

Get started with ServicePilot

Set up your Australian trade business in ServicePilot. Add your company details, price list, first customer, and first job.

Quoting

AI quoting: make a priced quote in seconds

See how ServicePilot's AI drafts a complete, priced quote from a short job description or a forwarded email. The AI uses your own price list.

Scheduling

The schedule and dispatch board

Plan every day on the dispatch board. Assign jobs to technicians, find conflicts, and keep the field team up to date.

Recurring

Recurring jobs and maintenance plans

Set up repeat work one time. ServicePilot creates each job automatically before every visit. This suits regular cleans, pest control, pool care, and HVAC service.

Jobs

Manage jobs from enquiry to completion

Track the status of every job. Run the day from your phone, take proof-of-work photos, and keep customers up to date automatically.

Inventory

Inventory and job materials

Track the stock you hold. Get low-stock alerts, and record the materials you use on each job. Your real costs and margins stay accurate.

Money

Invoices and payments

Send GST-ready invoices with online card payment links. Record cash and bank payments on site, and send everything to Xero.

SMS

SMS reminders and customer messages

Cut no-shows with automatic SMS reminders the day before a job. Send on-my-way texts, and buy prepaid SMS credits. You get no surprise bills.

Team

Team, roles, and permissions

Invite your team in seconds. Control exactly what technicians can see and do. Administrators run the business, and technicians run their jobs.

Insights

Reports: see your numbers

See revenue collected, money outstanding, the quote pipeline, and your win rate. These are live business numbers, ready at tax time.

Run your trade business on autopilot

Quotes, jobs, scheduling and invoicing - 14 days free, no card required.

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