Glass work is measure, quote, order, return, install. ServicePilot tracks each job through every stage, keeps measurements and photos on the record, handles insurance jobs cleanly, and invoices with card payment when the silicone's smoothed.
Photos and measurements on the job
Everything from the measure-up visit lives on the job for the install day.
Insurance work, documented
Time-stamped photos before and after - exactly what assessors ask for.
Two-visit jobs, one record
Measure today, install Thursday - one job, scheduled twice, nothing lost.
Everything a glazing business needs
Fast quoting
Itemised quotes from your price list, sent by SMS or email, accepted online with e-signature.
Scheduling & dispatch
Drag jobs onto the calendar, assign your team and optimise the day’s route.
Invoicing & payments
One-tap invoices with GST, card payments via Stripe straight to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders and “on my way” texts cut no-shows and delight customers.
Automated reviews
Ask for a Google review the moment a job’s done - grow your reputation on autopilot.
Client portal
Customers view their quotes, jobs and invoices, pay online and request new work.
Built for the jobs you do
Start from a ready-made glaziers price list - every item pre-loaded so you’re quoting on day one.
Glazing software by job
Glazier software for every stage of a glass job
A glass job starts at the measure-up and ends when the invoice is paid. Keep the measurements, photos, quoted glass, order notes and install visit on one job record, so the installer arrives with the information they need.
Glass job scheduling
Book the measure-up first, then schedule the install when the glass is ready. Both visits stay attached to the same customer, job notes and photos.
Glass job tracking
See whether a job is waiting on a quote, materials, installation or payment. Clear statuses make it easier to spot work that needs a follow-up.
What a glazier job management system has to do
A glazing business runs two businesses at the same time. One is reactive: a smashed shopfront at 6am, a sliding door that will not lock, an insurance job that needs photographs before it is boarded up. The other is booked work: shower screens, splashbacks, balustrades and commercial fitouts.
A job management system for glaziers has to carry both, and it has to survive the gap between the measure and the install. That gap is days long and usually involves different people. What has to cross it is detail: sizes, glass type, which side the lock is on, whether the side gate takes a 2400 sheet.
- Open the job when the phone rings
Address, contact, what broke, and whether an insurer is paying. The job exists before anyone drives anywhere, so nothing lives on a notepad on the dash. - Measure on site, into the job
The glazier records sizes, glass type, thickness and access notes from the phone. Photos attach with a time stamp, to the same record. - Quote off those measurements
The quote is built on the job, not on a separate document that resembles it. The sizes the customer approves are the sizes that go on the order. - Order the glass and park the job
Mark it as waiting on materials. It leaves the list of work you could book, and joins the list of suppliers to chase. - Book the install against the same job
The installer opens one record and sees the measurements, the photos and the note about the tight gate. - Finish, sign off and invoice on the spot
After photos, customer signature, invoice with GST, card payment before the ute leaves the kerb.
Estimating and pricing a glass job
Estimating is where a glazing business keeps or loses its margin. Glass cut to the wrong size is not returnable, so the second sheet comes out of your job.
Build the estimate from a price list you control: glass by type and thickness, hardware, labour by the hour or by the panel, a call-out fee, and a line for awkward access, which is the charge most glaziers forget. Change a rate once and every later quote uses it.
Send the estimate by SMS or email and let the customer accept it online with a signature. The accepted estimate becomes the job, so nobody retypes a measurement between two systems. That is the only reliable way to stop a wasted sheet.
Counter sales, deposits and card payments
Glaziers often search for glazier POS software when the real need is to take the money the moment the work is done, not to run a shop till.
ServicePilot is not a retail point-of-sale system. There is no cash drawer and no barcode scanner. It does take a card payment on site, at the counter or over the phone through Stripe, and the funds settle in your own bank account.
Take a deposit when the glass is ordered and the balance when it is fitted. The payment sits on the job and the invoice and syncs to Xero, so a counter sale and a site job are counted the same way.
Reporting a glazing business can act on
Glazier reporting software only has to answer four questions honestly. How many quotes are out and unanswered. How many finished jobs were never invoiced. Which invoices are overdue, and by how many days. Whether the hours booked to a job match the price it was quoted at.
Every one of those is a job record you already keep, counted. There is a fuller breakdown on the glazier reporting page, with the daily run sheet.
Glazier software for Australian businesses
ServicePilot is built in Australia. Invoices show GST and your ABN, prices are in Australian dollars, and BSB bank details sit where a customer expects them. The tax figures line up with what your bookkeeper wants at BAS time.
Invoices and payments push to your own Xero account, and card payments run through your own Stripe account. The office works in the browser and the glaziers work from the iOS and Android apps, on the same jobs.
Glazier software questions
What should glazier software help manage?+
Glazier software should keep each glass job's measure-up, quote, photos, materials, install visit, invoice and payment together in one record.
Can I schedule measure-up and installation visits for one glass job?+
Yes. Schedule the measure-up and installation as separate visits on the same job, so the team can see the measurements and photos when they return to install.
Can I photograph the damage for insurance?+
Yes - photos attach to the job with timestamps, and can attach to the invoice too.
Is ServicePilot a glazier POS system?+
Not in the retail sense. There is no cash drawer or barcode scanner. You can take a card payment on site, at the counter or over the phone through Stripe, take a deposit when the glass is ordered, and invoice the balance on install.
Can I estimate a glass job from a price list?+
Yes. Keep your own list of glass by type and thickness, hardware, labour and call-out fees, then build the estimate from it. Change a rate once and every later quote uses the new figure.
What reporting do I get for a glazing business?+
Quotes sent and unanswered, finished jobs not yet invoiced, overdue invoices by age, and hours booked against the quoted price. Plus a run sheet for tomorrow.
Does it work in the field, not just the office?+
Yes. Glaziers work from the iOS and Android apps on site: measurements, photos, sign-off and payment. The office works in the browser on the same jobs.
Does it suit Australian glaziers?+
It is built in Australia. GST, ABN, AUD and BSB details are native to the invoice, and invoices and payments sync to your own Xero account.