Glass work happens in places phones do not work well: basements, car parks, half-built houses, the back of an industrial estate. An app that needs a connection is an app that fails exactly when the crew needs the sizes. ServicePilot keeps the day on the phone, so the job opens whether or not there is signal, and syncs when the phone is back in range.
No signal, still working
The jobs, photos and notes are held on the phone. Take the measurements in a basement and they sync when you surface.
Photos on the job, not the camera roll
Photos taken on site belong to the job, so the install crew sees what the measure-up saw.
One tap to the address
Open the job, tap the address for directions, tap the number to ring the customer. Nobody is reading a run sheet at the wheel.
Everything a glazing business needs
Fast quoting
Itemised quotes from your price list, sent by SMS or email, accepted online with e-signature.
Scheduling & dispatch
Drag jobs onto the calendar, assign your team and optimise the day’s route.
Invoicing & payments
One-tap invoices with GST, card payments via Stripe straight to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders and “on my way” texts cut no-shows and delight customers.
Automated reviews
Ask for a Google review the moment a job’s done - grow your reputation on autopilot.
Client portal
Customers view their quotes, jobs and invoices, pay online and request new work.
What the crew can do on the phone
Why "works offline" is not a tick-box for glaziers
Plenty of software claims to work on a phone. Far less of it works in a basement car park, a lift well, or the back of a half-built warehouse, which is where a good share of commercial glass work happens.
The failure is always the same and always at the worst moment. The fitter arrives, opens the app, and gets a spinner where the sizes should be. So they ring the office, the office reads the measurements down the phone, and somebody writes 1,840 as 1,480.
ServicePilot holds the day on the device. The job opens, the photos are there, the notes are there, and anything changed on site is queued and synced when the phone finds a signal again.
More for glaziers
The glazier app - questions
Is there a real app or is it a website?+
Real apps, on the App Store and Google Play, for iPhone and Android.
Does it work with no signal?+
Yes. The day's jobs are held on the phone. Changes sync when the connection comes back.
Can the crew see everyone's jobs or only their own?+
That is your choice. By default a crew member sees the work assigned to them, and an administrator can turn on visibility of the whole company's jobs.
Can they take photos on the job?+
Yes, and the photos attach to the job so they are there on the next visit and on the invoice.
Can they invoice from the phone?+
Yes, and take the card payment on the same phone.
Does it drain the battery?+
It is not tracking you all day. The apps sync when something changes rather than holding a connection open.