Domestic glass work is the kind of job that gets paid on the spot, if you can take the payment. Most glaziers cannot, so a shower screen or a broken window turns into an invoice, a wait, and sometimes a reminder. ServicePilot lets you take the card on the phone you are already carrying, mark the job paid, and send the receipt before you have loaded the ladder.
No terminal, no payment
Take contactless cards on an iPhone or an Android phone. There is nothing extra to buy, carry or charge overnight.
Paid on site, marked paid on site
The payment lands against the invoice the moment it clears, so the office is not chasing something that is already settled.
The customer wants a receipt now
The receipt goes out by email or SMS as soon as the payment goes through.
Everything a glazing business needs
Fast quoting
Itemised quotes from your price list, sent by SMS or email, accepted online with e-signature.
Scheduling & dispatch
Drag jobs onto the calendar, assign your team and optimise the day’s route.
Invoicing & payments
One-tap invoices with GST, card payments via Stripe straight to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders and “on my way” texts cut no-shows and delight customers.
Automated reviews
Ask for a Google review the moment a job’s done - grow your reputation on autopilot.
Client portal
Customers view their quotes, jobs and invoices, pay online and request new work.
How glaziers get paid
Why on-site payment matters more for glass than for most trades
A lot of glazing work is emergency work, and emergency work is where payment terms fall apart. Someone rings at four in the afternoon about a smashed window. You board it up, come back with the glass, and by then the urgency that made them ring has gone. The invoice sits.
Taking the payment while you are standing there removes the whole sequence: no invoice to send, no reminder to schedule, no account to chase, no phone call neither of you wants to have.
More for glaziers
Taking payment on site - questions
Do I need a card reader?+
No. The phone is the reader. The customer taps their card, phone or watch on the back of yours.
Does it work on Android as well as iPhone?+
Yes, on both. On Android you need a phone with NFC and the app installed from Google Play.
What happens to the invoice when the payment clears?+
It is marked paid automatically, so the job, the invoice and your books agree without anyone touching them.
Can I take a deposit before the glass is ordered?+
Yes. Take part of the amount on the day and invoice the balance after the install.
Can the customer pay later instead?+
Yes. Send a payment link on the invoice and they can pay by card whenever they open it.
Does the customer get a receipt?+
Yes, by email or SMS, as soon as the payment goes through.