The gap between finishing a job and sending the invoice is where a glazing business loses money. The paperwork waits for the office, the office waits for the details, and a fortnight later nobody is sure whether the customer was charged for the extra pane. ServicePilot builds the invoice out of the job you already ran, on the phone, while you are still standing in front of the work.
The invoice never leaves the van
The job is done and the invoice is a note on a phone. Raise it on site from the job and it is sent before you drive off.
Nobody chased the sixty-day account
Overdue invoices are followed up on a schedule you set. Most money that goes missing is not bad debt, it is an invoice nobody rang about.
Retyping everything into Xero
Invoices and payments sync across, so the bookkeeper is not rebuilding your month from a shoebox.
Everything a glazing business needs
Fast quoting
Itemised quotes from your price list, sent by SMS or email, accepted online with e-signature.
Scheduling & dispatch
Drag jobs onto the calendar, assign your team and optimise the day’s route.
Invoicing & payments
One-tap invoices with GST, card payments via Stripe straight to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders and “on my way” texts cut no-shows and delight customers.
Automated reviews
Ask for a Google review the moment a job’s done - grow your reputation on autopilot.
Client portal
Customers view their quotes, jobs and invoices, pay online and request new work.
What goes on a glazing invoice
Why glaziers lose money between the last pane and the bank
Ask a glazing business where the money goes and you rarely hear "bad customers". You hear about the job that was finished in March and invoiced in April, the extra pane that was fitted but never charged, and the account that has been sitting at ninety days because nobody had time to ring.
None of that is a pricing problem. It is a paperwork lag, and the lag has a cost you can measure: the longer an invoice waits, the less likely it is to be paid without a phone call.
- Invoice on the job, not on the weekend
The details are correct because they came out of the job, not out of memory five days later. - Charge for the variation while it is fresh
The extra pane, the extra trip, the after-hours call. If it is on the job it is on the invoice. - Let the reminders do the ringing
A polite automatic follow-up recovers most of what a phone call would, and it never forgets. - Take the card there and then
Tap to Pay on an iPhone or an Android phone means a domestic job can be settled before you leave.
More for glaziers
Glazier invoicing - questions
Can I invoice from the phone on site?+
Yes. Open the finished job, turn it into an invoice, and send it before you leave. The customer gets a link they can pay from.
Does it handle GST?+
Yes. GST is worked out per line and shown on the invoice, and it follows whether your business is registered.
Can I take a deposit before ordering the glass?+
Yes. Raise a deposit invoice against the job, then invoice the balance when the install is done.
Does it sync with Xero?+
Yes. Invoices and the payments against them go across to Xero, so you are not keying the same figure twice.
What chases an overdue invoice?+
ServicePilot does, on a schedule you set. You decide how many reminders go out and how far apart.
Can I still send a PDF?+
Yes. Send a PDF, a payment link, or both. Some customers want an attachment for their own books.