Nearly every glass job is two jobs. Someone goes out to measure, the glass gets ordered, and days later a different van comes back to fit it. Most calendars treat those as unrelated appointments, so the sizes taken on Tuesday are not in the fitter's hand on Friday. ServicePilot keeps them as one job scheduled twice, with the same photos, sizes and notes on both. It is glass scheduling software built around the work between the measure-up and the install, not just an empty calendar.
Measure now, fit Thursday
One job, two visits on the calendar. The measure-up photos and sizes travel with it, so the install crew is not ringing the office from the driveway.
Glass on order, job on hold
Park a job while the glass is being cut and it stays visible instead of forgotten. When the order lands, drop the install onto the day.
The whole day on one screen
Drag jobs onto the calendar, assign the van, and see who is where. A board-up at 3pm does not mean rebuilding the afternoon by phone.
Everything a glazing business needs
Fast quoting
Itemised quotes from your price list, sent by SMS or email, accepted online with e-signature.
Scheduling & dispatch
Drag jobs onto the calendar, assign your team and optimise the day’s route.
Invoicing & payments
One-tap invoices with GST, card payments via Stripe straight to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders and “on my way” texts cut no-shows and delight customers.
Automated reviews
Ask for a Google review the moment a job’s done - grow your reputation on autopilot.
Client portal
Customers view their quotes, jobs and invoices, pay online and request new work.
Built for the way glass jobs run
How a glass job actually runs in ServicePilot
A glazing job is rarely one visit, and that is the whole problem with putting it in a normal calendar. The measure and the install are days apart, often with different people, and the thing that has to survive the gap is the detail: the sizes, the photos, the access notes, which side the lock is on.
Here is the sequence most glaziers end up running. Nothing here is a special mode. It is the ordinary job screen used twice.
- The call comes in
Raise the job against the customer, or let it come straight off a web form or a missed call. The address and phone are captured once and never typed again. - Book the measure-up
Drop it on the calendar and pick the van. The customer gets a text with the slot, and an "on my way" message on the day. - Measure on site
Take the sizes and the photos on the phone, on the job, including when there is no signal. They save to the job, not to somebody's camera roll. - Order the glass, park the job
Put the job on hold with the order details attached. It stays on the board instead of becoming a note on the dash of the ute. - Book the install
When the glass lands, drop the second visit on the day. The fitter opens the same job and the measure-up photos and sizes are already there. - Invoice before you leave
Turn the finished job into an invoice on the phone, take the card payment on the spot with Tap to Pay, and let it sync to Xero.
More for glaziers
Scheduling glass jobs - questions
Can one job have two visits?+
Yes. Schedule the measure-up and the install as separate visits on the same job. The photos, sizes and notes from the first visit are already there on the second.
What happens while we are waiting on the glass?+
Put the job on hold. It stays on the board with the order details attached, and you schedule the install when the glass arrives.
Can I move a job without ringing the customer?+
Yes. Change the time and the customer is texted the new slot automatically.
Does it work with more than one van?+
Yes. Assign jobs per technician and the board shows each van's day side by side.
Can the fitter see the measure-up photos on site?+
Yes. Photos and notes belong to the job, so whoever opens it on the install sees what was taken at the measure-up. The apps hold the job on the phone, so it still opens with no signal.
How do emergency board-ups fit in?+
Raise the job and drop it on today. The board reflows around it and the crew whose day changed is notified, so you are not ringing three vans to rearrange an afternoon.
Do we need to schedule a job to use it?+
No. A job can sit unscheduled until you know the date. Unscheduled work is its own filter, so it does not quietly disappear.
Does it work on iPhone and Android?+
Both, as real apps rather than a website in a browser. They keep working offline and sync when the phone is back in range.
What does it cost?+
There is a free trial and no credit card is needed to start. Pricing is on the pricing page, in Australian dollars, with GST handled properly.