Most glazing businesses find out how the month went sometime in the following month, usually from the bookkeeper. By then the quote nobody followed up is cold and the invoice nobody sent is sixty days old. ServicePilot is glazier reporting software that reports from the jobs you are already running, so the picture is current.
Quotes that went quiet
See what is sent and unanswered, and follow it up while the customer still remembers ringing you.
Money owed, by age
Overdue invoices listed oldest first, with reminders that chase them for you.
Tomorrow on one page
Print or send the run sheet: every job, address, contact and description, in the order they will be done.
Everything a glazing business needs
Fast quoting
Itemised quotes from your price list, sent by SMS or email, accepted online with e-signature.
Scheduling & dispatch
Drag jobs onto the calendar, assign your team and optimise the day’s route.
Invoicing & payments
One-tap invoices with GST, card payments via Stripe straight to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders and “on my way” texts cut no-shows and delight customers.
Automated reviews
Ask for a Google review the moment a job’s done - grow your reputation on autopilot.
Client portal
Customers view their quotes, jobs and invoices, pay online and request new work.
What you can see at a glance
The four numbers a glazing business actually runs on
Most glaziers do not need a dashboard with thirty charts on it. They need four numbers, currently, without ringing the bookkeeper: what was quoted and not answered, what is booked, what is finished and not invoiced, and what is invoiced and not paid.
Each of those is a leak, and each one is invisible until somebody goes looking. A quote that was never followed up looks exactly like a quote that was declined. A job finished on the 3rd and invoiced on the 28th looks like a job that was always going to be paid late.
- Quotes out and unanswered
The single largest source of lost glazing work, and the easiest to fix, because the customer has already told you they are interested. - Jobs finished but not invoiced
Work you have already paid for in glass and labour, sitting there earning nothing. - Invoices past due, by age
Chase the oldest first. An invoice at ninety days is a very different conversation to one at thirty. - Hours against the quoted price
The commercial job everyone dreads is usually the one that was priced in 2023 and has not been looked at since.
More for glaziers
Glazing reports - questions
Can I see how many quotes turn into jobs?+
Yes. Quote conversion is tracked over any period, so you know what is landing and what is not.
Does it work with Xero?+
Yes. Invoices and payments push to Xero and stay in sync.
Can I give the crew tomorrow's list?+
Yes. The run sheet shows every job with its address, contact, time and description, ready to print or send to their phone.