Most of the calls a glazing office takes are not new work. They are people asking when someone is turning up, whether the glass has arrived, or what the invoice was for. Every one of those is a question the customer would not need to ask if they had been told. ServicePilot sends the booking, the ETA and the follow-up on its own, off the jobs you are already running.
The booking text sends itself
When the job goes on the calendar the customer gets the slot. Move it and they get the new one.
An ETA on the day
An "on my way" message when the van leaves the previous job means nobody waits at home all morning.
The follow-up that gets you paid
Overdue invoices are chased on a schedule you set, in your wording, without anyone remembering to do it.
Everything a glazing business needs
Fast quoting
Itemised quotes from your price list, sent by SMS or email, accepted online with e-signature.
Scheduling & dispatch
Drag jobs onto the calendar, assign your team and optimise the day’s route.
Invoicing & payments
One-tap invoices with GST, card payments via Stripe straight to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders and “on my way” texts cut no-shows and delight customers.
Automated reviews
Ask for a Google review the moment a job’s done - grow your reputation on autopilot.
Client portal
Customers view their quotes, jobs and invoices, pay online and request new work.
What the customer hears from you
The three messages that remove most of the phone calls
Every glazing office has someone whose morning disappears into the phone. Almost none of those calls are new work. They are the same three questions, asked by people who simply have not been told anything since they booked.
You do not need a marketing platform to fix that. You need three messages, sent automatically, off jobs you are already running.
- When the job is booked
The date and the window, in writing, so it is not a half-remembered conversation from Tuesday. - When the van is on the way
The single highest-value message of the three. Nobody has to take a whole morning off work. - When the invoice is due
A polite reminder before it is overdue removes the awkward call afterwards.
More for glaziers
Keeping glazing customers informed - questions
Does it text the customer automatically?+
Yes, at the points you choose: when the job is booked, when it moves, and when the van is on the way.
Can I change the wording?+
Yes. The templates are yours to edit, so the messages sound like your business.
What happens when a customer replies?+
The reply is kept against the job, so anyone in the office can see the conversation.
Does it chase quotes as well as invoices?+
Yes. A quote that has not been answered can be followed up automatically, which is where most glazing work is won or lost.
Will it annoy customers?+
You control how many messages go out and how far apart. Most businesses find the ETA message removes more calls than any other single change.
Can I ask for a Google review?+
Yes. Send a review request after the job is finished and paid.