One minute you're clearing a blocked main with the jetter, the next you're pricing a full hot water changeover and a customer wants their compliance certificate emailed before you've packed the ute. Plumbing runs on callouts, quotes and paperwork that all land at once. ServicePilot holds your quoting, scheduling, invoicing and payments in one place so the job cards, materials and certs stop living in your phone camera roll.
Price the changeover on the spot
Quoting a Rheem or Dux swap? Build the quote at the door with unit, tempering valve, isolation and labour as separate lines. Text it over, customer e-signs, you order the tank same day.
Emergency callouts don't fall through
A 2am burst main or a blocked sewer over a long weekend goes straight into the pipeline with the after-hours rate flagged, so the callout fee and overtime labour actually make it onto the invoice.
Get paid before the water's back on
Finished the tap reseat or the leak repair? Text a pay-by-card link on the doorstep. Funds settle to your own bank, no waiting 30 days for a homeowner to post a cheque.
Everything a plumber needs
Fast quoting
Line-item quotes off your plumbing price list: copper, PEX, PVC, tapware, cisterns and labour, sent by SMS or email and accepted online with e-signature.
Scheduling & dispatch
Drag the roughing-in, the fit-off and the maintenance calls onto the calendar, send the closest van to the burst, and squeeze in the emergency without losing the booked work.
Invoicing & payments
One-tap tax invoices with GST on labour and materials, progress claims on bigger fit-offs, card payments via Stripe to your bank, and Xero sync.
SMS reminders & ETAs
Day-before reminders so someone's home to give you access to the meter and mains, plus an "on my way" text so the customer isn't ringing to ask where you are.
Automated reviews
Ask for a Google review right after you've cleared the drain or fixed the leak, while the customer's still relieved it's sorted. Local plumbing work lives and dies on reviews.
Client portal
Builders, real estate managers and repeat customers view their quotes, jobs and invoices in one spot, pay online and log the next blocked drain or leaking tap without a phone tag.
Built for the jobs you do
Start from a ready-made plumbers price list. Common items like a TMV, dual-flush cistern, PEX runs and callout fees are pre-loaded so you're quoting on day one.
Plumbers - questions
Is ServicePilot good for a solo plumber?+
Yes - it’s priced per user, so it suits a one-person operation and scales as you add apprentices or a second van.
Can my customers pay online?+
Yes. Connect Stripe and customers pay invoices by card from a link; money settles straight to your bank.
A practical plumbing quote structure
Split the callout fee, the hourly labour, the materials and GST into clear lines. The customer gets one readable approval point, and the office gets the detail to order the tank, book the job and invoice the same scope without re-keying it.
For urgent call-outs
Note the fault (blocked, burst, no hot water), the callout charge, estimated labour and any parts that need the go-ahead before you cut into the wall or lift the slab.
For planned work
List the scope, materials and access, whether it's a hot water changeover, a bathroom rough-in or a mains upgrade, then carry the signed quote through to the scheduled job, the compliance cert and the final invoice.